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We at PH Pumps are committed to protecting your privacy. This privacy policy sets out how PH Pumps uses and protects any information that you give PH Pumps when you use this Website.

This Privacy and Cookies Statement covers information which is collected by PH Pumps from this website only. Other sites to which this website may be linked are not covered by this Privacy Policy. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The following now provides an overview of how we protect your privacy during your visit to our website.


This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th August 2019.


Gathering of non-Personally-Identifying InformationLike most website operators, Ph Pumps collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site and the date and time of each visitor request. The purpose in collecting non-personally-identifying information is to better understand how visitors use the website. From time to time, Ph Pumps may release non-personally-identifying information in the aggregate (e.g. by publishing trend reports on the usage of the website).

Ph Pumps also collects potentially personally-identifying information (PII) like Internet Protocol (IP) addresses. Ph Pumps does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.


Our website uses a number of cookies which collect information. Full information on cookies and usage can be found on our cookie policy page


Certain visitors to Ph Pumps 's website choose to interact with Ph Pumps in ways that require Ph Pumps to gather personally-identifying information (PII). The amount and type of information that Ph Pumps gathers depends on the nature of the interaction. For example, we ask visitors who wish to download our manuals to provide their email address. In each case, Ph Pumps collects such information insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Ph Pumps and to keep them updated when the manuals have changed. Ph Pumps does not disclose PII other than as described below. Visitors may always refuse to supply PII, with the caveat that it may prevent them from engaging in certain website-related activities.


We use the information we collect only in compliance with this Privacy Policy.


Ph Pumps may collect statistics about the behaviour of visitors to its website, which may be used in public reports. As an example, Ph Pumps might reveal how many downloads a particular resource had, or what features are the most popular. Ph Pumps does not, however, disclose personally-identifying information other than as described below.


Ph Pumps discloses potentially personally-identifying information and personally-identifying information (PII) only to its employees, contractors and affiliated organisations that:
need to know that information in order to process it on Ph Pumps's behalf or to provide services to Ph Pumps's websites and;have agreed not to disclose it to othersSome of these employees, contractors and affiliated organisations may be located outside of your home country - by using the Ph Pumps website you consent to the transfer of information to them. Ph Pumps will never rent or sell potentially personally-identifying information and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations as described above, Ph Pumps discloses potentially personally-identifying information and personally-identifying information only when required to do so by law, or when Ph Pumps believes in good faith that disclosure is reasonably necessary to protect the property or rights of Ph Pumps, third parties, or the public at large.

If you are visitor at Ph Pumps and have supplied your email address, Ph Pumps may occasionally send you an email to tell you about new products and updates, solicit your feedback, or just to keep you up to date with what's going on with Ph Pumps and our products. We primarily use our news sections to communicate this kind of information, so we expect to keep this kind of email communication to a minimum.

If you send us a query via our live chat, we reserve the right to publish it in order to help us clarify or respond to your request. Ph Pumps takes all measures reasonably necessary to protect against the unauthorised access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.


Ph Pumps or our service providers or our third-party advertisers or links to third party websites and social media widgets may use automatic collection technologies including cookies and web beacons that collect information about you or your visits for purposes of improving your web activities or to deliver targeted content to you. Ph Pumps does not provide any personally-identifying information to these third parties and is not responsible or liable for nor do we endorse or control their activities. Use of third party links, advertisers, sites and/or widgets will be subject to the respective third party's privacy policies and terms of service.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser providers to the website each time the visitor returns. Ph Pumps uses cookies to help identify and track visitors, their usage of Ph Pumps's website, and their website access preferences. Ph Pumps visitors who do not wish to have cookies places on their computers should set their browsers to refuse cookies before using the Ph Pumps website, with the caveat that some features of Ph Pumps's website may not function properly without the aid of cookies.

Pages of this website and any e-mails sent to you may contain web beacons. Web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) are small electronic files which are embedded within a web page or email to document traffic and for website analytics without collecting any Personal Information, that, for example, allow us to count users who have visited web pages or opened our emails.


We use your information, including any PII, to fulfil any other purposes for which you provide your information, for any other purpose as described to you at the time your information is collected or for which your consent is given or for any other purpose in our sole judgement to improve or enhance our user's website experience or to improve our operations and obligations.

Nothing in this Privacy Policy is intended to interfere with our ability to transfer all or part of our business, equity interests, or assets (including this website) to an affiliate or unaffiliated third party at any time, for any purpose, without any limitation, and without notice or any compensation to you.

The appropriate method(s) for accessing your information, if any, will depend on which of our websites and services you have visited or used. We use reasonable and customary security measures to protect your information collected through this website. However, no method is 100% safe, and we cannot guarantee, and you should not expect, that your information would always and absolutely remain private and secure.

We are not responsible for the circumvention of any privacy settings or security measures contained on or concerning this website. You are also responsible for taking reasonable steps to protect your personal information against unauthorised disclosure or misuse.


The internet and data privacy best practice are both constantly developing. Ph Pumps reserves the right to amend this Privacy Policy at any time and from time to time. If this Privacy Policy changes in any way, we will post an updated version on this page. Regularly reviewing this page, therefore, ensures you are always aware of what information we collect, how we use it and under what circumstances if any, we will share it with other parties. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. If you decide to visit Ph Pumps's website, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of English law.


We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial


Unit 5, Brickfields Business Park
Bury St Edmunds
IP30 9QS

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Tel: 01359 244 444